Warranty policy
Products sold by Source Robotics IF NOT STATED DIFFERENTLY, are specifically intended for engineering development, demonstration, or evaluation purposes. They are not considered to be a final product suitable for general consumer use. Individuals handling these products must have proper electronics and robotics training and adhere to good engineering practices. It should be noted that these goods may not fulfill all the required design, marketing, and manufacturing-related protective measures, including product safety and environmental considerations typically found in finished products incorporating semiconductor components or circuit boards. The PAROL6 robot arm is not compliant with the European Union directives concerning electromagnetic compatibility, restricted substances (RoHS), recycling (WEEE), FCC, CE, or UL. Consequently, it may not meet the technical requirements outlined in these directives or other related directives.
The user assumes full responsibility and liability for the correct and safe handling of the goods. Additionally, the user agrees to indemnify the Source Robotics team against any claims arising from the use or handling of the products. Given the open construction of the product, it is the user's responsibility to take all necessary precautions.
EXCEPT FOR THE INDEMNITY DESCRIBED ABOVE, NEITHER PARTY SHALL BE HELD LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES.
WARRANTY
Unless expressly specified otherwise, Source Robotics products are covered by a 1-year limited warranty against defects in materials and workmanship, provided they are used in accordance with the procedures outlined in the product's documentation.
During the warranty period, Source Robotics reserves the right to choose one of the following options: repairing the product at no cost (excluding possible shipping fees), providing a replacement product with equivalent function and value, issuing a refund equal to the original purchase price.
Please note that this warranty does not cover claims resulting from improper use, misuse, or failure to adhere to the documented usage procedures. In such cases, Source Robotics retains the right to decline any warranty-related action.
All our products are tested and are shipped fully functional!
WARRANTY EXCLUDES
Please note that this warranty is applicable exclusively to products acquired in their entirety from Source Robotics. It does not extend to products that users partially or fully construct themselves. Claims for products that users have assembled, whether in part or whole, will not be considered valid under this warranty.
This warranty does not cover:
- Any damage resulting from forceful mechanical impact on a board or connector, incorrect wiring, substandard phase wire or power cable soldering, inadequate strain relief, or any other procedures explicitly outlined in the reference materials.
- Damage caused by misuse, abuse, or negligence.
- Wear and tear from normal use.
CLAIMS
Please ensure that any claims are submitted within one year from the date of the invoice. Claims can be initiated via email by contacting info@source-robotics.com
Please be aware that diagnostic procedures may be necessary before a claim can be approved.
This warranty provides you with particular legal entitlements. Depending on your jurisdiction, you might have additional rights that differ from those outlined here.